As you can appreciate, we are currently experiencing a high volume of requests for various services. In order to ensure we process all requests as efficiently as possible – we have created the below form that will assist in you requesting a temporary suspension of services.
Important: The current maximum suspension period is four weeks, we kindly ask that if you require a further extension that you come back and repeat this process as your chosen extension period comes to an end – this way we can scale our resource and ability to react in-line with customers’ expectations.
Once complete, you will receive a ticket notification advising acknowledgement of your request as we process it as quickly as possible.
Important: Once 3pm has passed on the day of request, we cannot make adjustment to that impending request.
Note: If you are unsure on your account number, it can be found on your Loomis barcode. Alternatively, you can locate this on your latest invoice from Loomis.