myLoomis - Frequently Asked Questions

Thank you for choosing/considering the use of myLoomis portal, our latest addition to helping better serve our customers.

We have pulled together a list of commonly asked questions to assist in helping you navigate around our portal.

To view the answers, simply click on the questions / queries below: -

Can I use the myLoomis portal on a desktop device?

Yes, you can use our portal on a desktop device using Chrome, Edge, Firefox, Safari or any latest browser. However, you will require a smartphone or tablet device if logging in using the Google Authenticator app.

Note: We can opt you in to text message authentication if this helps, please log a case requesting this by clicking here.

Do I have the latest browser to support this website?

Good question! In short, we cannot tell you for sure, however, this handy resource tool will assist in confirming if your browser is the latest and current. Please click here.

Can I use the Microsoft authenticator to access my account instead of Google?

Yes, you can use other authenticator tools in the same way. Our preferred method is Google.

Can I add all my sites under one email account?

Not currently, myLoomis portal is built to a site to person relationship. Future releases will see this functionality change.

Can we have more than one user per site?

Yes however each user will need to use their own business mobile/email address as the system will not allow you to use the same email address.

I’ve locked myself out of my account, how do I unlock it?

You can navigate to our www.loomis.co.uk page and start a chat with our chatbot, alternatively, you can log a case stating you’ve locked yourself out here.

I don’t have deliveries set up through Loomis, can I still use your portal?

Unfortunately, not. However, we would happily welcome a discussion with you to talk about our services to take advantage of the benefits our myLoomis portal will bring. Please speak with your account manager to find out more.

Do you have a myLoomis APP I can download?

Our portal is not designed in APP form currently, it is accessible in a web-based version on mobile, tablet or desktop view.

I’ve entered the wrong contact details when signing up for my account, how do I change them?

Once we have activated your account, you will be able to edit your contact details within the “view / edit Account Info” section of the portal.

I’ve forgotten my password, how do I reset it?

Simply navigate to the main login page here, hit the “Reset Password” link and follow the instructions on screen.

Last updated: 25th June 2021


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