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Further information regarding Loomis UK Services

An update to our customers - 24th March 2020

Further to my previous letter posted on 17th we have all experienced a significant and unprecedented change to our daily lives as we all commit to supporting the measures to tackle  COVID – 19 (the coronavirus).

At Loomis UK we have been working tirelessly to maintain services wherever possible to customers who continue to trade and respond to those customers who have been forced to close temporarily.

Last Friday further to the guidance issued by Government around maintaining educational provision for key workers Loomis were able to successfully lobby UK Finance and the Bank of England to ensure that our front line staff and those CIT and Cash Centre staff necessary to ensure the continued circulation of cash were included as essential for the continuation of financial services provision.

I’m delighted to report that whilst we have staff impacted by having to self-isolate we at Loomis remain open for business and will continue to work with those providing essential goods and services to ensure our customers and members of the public at large still have access to cash.

To provide an indication on where our operation is impacted, we are publishing daily updates to this page via a Red/Amber/Green status by branch – this will assist in giving visibility to ongoing Service impact without having to hold on call queues – to that end;

  • Loomis are receiving an unprecedented amount of calls due to the current situation
  • Whilst we have large network coverage, we hope you can appreciate that as wider resource is impacted, it makes maintaining this more difficult
  • We are encouraging visitors to our website Covid-19 Customer zone for information
  • But where you must call Loomis, we are seeing high volumes of calls and unable to get to them all. We ask that you please bear with us whilst we clear down the queues and serve our customers to the best of our ability in these unprecedented times
  • If you cannot get through first time, please look to call back

In the meantime please keep safe and take good care of each other.


Patrik Hogberg
UK Managing Director



There is no evidence that cash helps COVID-19 spread

18th March 2020

  • The World Health Organization (WHO) has denied that cash and, specifically, banknotes transmit the new coronavirus COVID-19
  • The European Central Bank (ECB) and other national central banks, and renowned scientific institutions have ruled out that the coronavirus spreads through banknotes
  • The best protection is to follow the recommendations of health authorities

To read the full statement, please visit this link >



Latest Update regarding Coronavirus

A letter to our customers - 17th March 2020

The global spread of COVID-19 (the coronavirus) pandemic is affecting all of our families, our businesses, our local communities and our day-to-day way of life. During this challenging time, I wanted to update you on how we at Loomis UK are dealing with the situation.

Despite being in this unprecedented position, we are continuing to focus on our core values of people, service and integrity to guide our response and you have our absolute commitment that we will do everything we can to protect wherever possible the health and safety of our customers, our employees and our service partners.

Please be reassured that all of us at Loomis UK, are committed to maintaining our business operations in line with our Pandemic BCP and ensuring we provide the best possible service to you our customers in these exceptional circumstances.

As we go forward, we’ll be sure to keep you updated on how we are managing the situation. Please know that we always value your questions, ideas and feedback and take good care in the upcoming days and weeks ahead.


Patrik Hogberg
Managing Director – Loomis UK



No increased risk of coronavirus from the use of cash

9th March 2020

The World Health Organization (WHO) has denied that cash and, specifically, banknotes transmit the coronavirus. Also the European Central Bank (ECB) rules out that the new coronavirus COVID-19 spreads through banknotes.

The Eurosystem conducts regular research into the possible impact that the circulation of euro banknotes can have on public health, including in relation to viruses. "At the moment there is no evidence that the coronavirus has spread through euro banknotes," says a notice from the issuing institute. In fact, the ECB stresses that the risk of transmitting the virus through a banknote is "very low "compared to other surfaces such as door handles, railings, light switches or shopping baskets.

There have been some articles in the British media stating that WHO has said that banknotes could transmit COVID-19 and that they warned against using cash. This information was misrepresented and false.

Read more here: World Health Organization: 'We did NOT say that cash was transmitting coronavirus'

More links:

Experts play down likelihood of banknotes spreading coronavirus - Banknotes are not likely to carry coronavirus, experts say, despite some reports that they could risk spreading the virus.

Cash is not dangerous - The Danish National Bank refers to the Danish National board of Health, stating there is no increased risk of corona infection associated with paying with cash.